Shipping
We offer FREE Ground Shipping on all orders within the United States for orders at $79 or above. For orders below $79, the shipping cost would be $4.99. All orders will be processed within 1-2 business days and shipped via USPS domestically. Express shipping with 1-2 business days delivery can be selected for $9.99.
For international shipping, we offer FREE Standard Shipping on all orders at $79 or above. For orders total below $79, the shipping cost would be $9.99. All orders will be processed within 1-2 business days. Express shipping with 4 business days delivery can be selected and the the shipping cost will be calculated upon checkout.
Returns
Product Quality
Silk is delicate and easy to wrinkle and snag, these together with hanging thread ends, stitches and manual curling marks, do not normally affect the way your silk looks and do not count as quality issues. Different fabrics have different textures and feel different when you touch them. Please refer to the enclosed maintenance manual for silk care tips. If you have any questions, please feel free to contact us.
14-Day Return Policy
We take great pride in our product design and quality. And we want you to be fully satisfied with every item you purchase online and are committed to excellent customer service.
We accept returns on items in their original condition with tags attached (unworn, have no signs of wear or damage) for a full refund. You have 14 days from the day your order was delivered to apply for a return request and send back the items to be eligible for a refund.
Please email us at hi@lostpatternnyc.com with 'RETURN' in the subject line and include your order number and the reason for return. If the item(s) we sent you is defective, we will be happy to offer the option of a full refund OR an exchange. Please state your preference in your return e-mail.
The item that you are returning should not be worn or damaged and should be returned in its original packaging. If the original packaging was damaged or you do not have it anymore, please provide suitable packaging for adequate protection against damage in transit. We do not take responsibility for lost/damaged packages that are shipped back to us.
Upon receipt of your package, we will process the refund, which takes approximately 2-3 business days.
At the moment, we do not cover the shipping fees for any returns. The cost of the return shipping is non-refundable.
Please note that all items marked ‘FINAL SALE’ are non-returnable.
For any potential misuse or abuse of our return policies, we reserve the right to refuse service. For any quality issues with your order, please email us at hi@lostpatternnyc.com
Frequently Asked Questions
Absolutely! At Lost Pattern, we understand the importance of seeing and feeling our products before making a bulk order. That's why we offer samples based on your design and requirements to review and approve. While a sample fee will be charged, it will be deducted when you place the order, so you can feel confident in your purchase.
At Lost Pattern, we try to make high-quality custom accessories accessible. That's why we have low minimum order requirements, with some products starting as low as 50 units. Contact us today to learn more about our low minimum order requirements and start creating your own custom accessories.
We offer a standard turnaround time of 30 days after design confirmation for our custom products. However, we also offer a variety of turnarounds and shipping methods to ensure your order arrives when you need it. Contact us today to discuss your custom order delivery time and we'll work with you to find the best solution for your needs.
Yes! At Lost Pattern, we understand that designing custom accessories can be a challenging process. That's why our team of experts is dedicated to helping you transfer your design to custom accessories - this service is complementary. If you don't have a design yet, we can also help you create one based on your inspirations. Design fee applies to creating the design and please contact us to discuss the best solution for you.
At Lost Pattern, we offer a wide range of custom accessories that are perfect for expanding your business categories, offering corporate gifts or wedding favors. Our products include silk scarves, ties, pocket squares, hats, tote bags, eye masks, blankets, and many more. Contact us to discuss your needs and our team of experts will assist with solutions.
At Lost Pattern, we are committed to providing high-quality custom accessories that are both stylish and sustainable. While we specialize in crafting the best silk accessories at an affordable price, we also offer a wide range of other sustainable fabrics for different accessories.Our sustainable fabric options include organic cotton, Mongolian cashmere, and recycled polyesters, among others. We believe that sustainability is an important part of our commitment to quality, and we strive to use eco-friendly materials whenever possible.Our team of experts will work with you to select the best sustainable fabric for your custom accessories, taking into account your design, budget, and sustainability goals. We are dedicated to providing you with high-quality products that meet your unique needs, while also promoting environmental sustainability.
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Visit Our Nyc Showroom
LOST PATTERN NYC
260 W 36th St., Suite 501,
New York, NY 10018
